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PC SUPPORT
MAC SUPPORT
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Phone Support
704-893-8445
Support Request
Add a New User
Remove a User
Support Request
Submit a Support Request
Name
*
First Name
Last Name
Email
*
PHONE
*
What is the best number to call you back on?
Company
*
What company are you with?
Subject
Description
*
How many people are having this issue?
Just Me
2 or less
3 or more
Please let us know how many people this is affecting to the best of your knowledge.
Can you still do your job?
Yes
No
This helps us understand how to prioritize your ticket.
What time should we work on this
*
:
HH
MM
AM
PM
Please indicate the best time for us to work on this issue based on Priority and your availability should we need your assistance.
Upload Screenshot
Drop files here or
Accepted file types: jpg, png, pdf, doc, docx.
Do you have a screenshot of the problem? Feel free to upload it here.
Name
This field is for validation purposes and should be left unchanged.
Add a New User
Submit an Onboarding Form
Usernname
Please indicate what username you would like for this new user. First initial last name, first.last, first name only, etc.
Name
*
First Name
Last Name
Email
*
Company
*
Location/ Branch
Start Date
*
Date Format: MM slash DD slash YYYY
Do you need an email address created for this user?
Yes
No
Email Address
Distribution Groups
Do you need a PC for this user?
Yes
No
What PC is needed
Do you need any extra hardware for this user?
Yes
No
Extra Hardware Description
Will this user need a VoIP phone setup?
Yes
No
Do you need to buy a phone?
Yes
No
MAC Address
Model
What sharing group will this user belong to OR what file shares do they need?
Will this user need an email signature setup?
Yes
No
Title
Phone Number
Comment for Email Signature Setup
Comments
Insert any additional comments here
CAPTCHA
Remove a User
To assist BrightFlow Technologies with your request please fill in as many fields as possible
Entity
*
Employee Name
*
First Name
Last Name
Terminate Date
Date Format: MM slash DD slash YYYY
if not supplied default is 30 days
Terminate Time
:
HH
MM
Termination Action
Disable User
Remove User
Reset Password
Company Equipment
Returned
To be returned
Not returning all
Company Equipment requiring cleanup or reset
Date to Remove User & Data
Date Format: MM slash DD slash YYYY
if not supplied default is 30 days
Data to Archive or Retain
Special Requirements
Your Email
*
Phone
This field is for validation purposes and should be left unchanged.
