Managed IT Services

We keep your IT systems up all day and night so you can rest easy

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Managed IT Services - Growth - BrightFlow

Support your growth with proactive IT solutions

Timely IT Support - BrightFlow

Bounce back from issues with fast tech support

Managed IT Support Team That Cares - BrightFlow

Work with a stellar IT team that cares

Feeling Lost in Space
With Your IT?

  • Are you constantly battling outages or struggling with slow response times?
  • Do you need managed IT services that go beyond quick fixes?
  • Does your current provider leave you feeling unsupported when you need them most?

If your IT systems aren’t well-oiled, up-to-date and running smoothly, BrightCare managed services can help.

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Don’t Fly Solo

With technology moving at the speed of light, you need sophisticated technical expertise to keep up. When you choose BrightFlow, you get a partner, not just another vendor. We listen carefully and get to know you. Because the more we know about your business and where it’s going, the better we’re able to help you get there.

Essentially, we become an extension of your team. Not outsiders who fix things and then leave you on your own until the next issue arises.

  • No forced long-term contracts
  • 100% CSAT score
  • In business since 2013
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How Can BrightCare Managed IT Services Support You?

Fast Managed IT Support Icon - BrightFlow
Prompt IT Support

Count on us to be there when you need help with IT issues.

IT Security

Stay secure and compliant with a proactive team on your side.

IT Support Services Gradient Icon - BrightFlow
IT Management

Rely on a comprehensive strategy and IT roadmap.

Training

Keep your crew in the know and cyber-smart.

The Care Your Organization Deserves

Our managed service is called BrightCare because we care deeply: Not just about your technology, but for you and your employees, too. We only hire technical minds who love to help people first. People who have compassion for what you’re going through.

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Avoiding the Downside

Without reliable IT support, you could be overpaying for on-site IT staff or stuck dealing with expensive and frustrating downtime.

When your systems and operations run fast and efficiently, you’ll save time and money in the long run.

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Looking for the Perfect Partner?

Finding smart, experienced tech professionals you can’t wait to work with can be tough. Our IT Services Buyer’s Guide helps make the search easy and maybe even fun.

In this free guide, you’ll discover:

  • Why you need an IT strategy.
  • How to protect the most important thing in your business.
  • Why you should be highly skeptical of all IT support companies.
  • What every IT support company wishes you knew about IT.
  • And much more.
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People Talk.

In our business (like most service industries), word-of-mouth is a company’s builder-upper or belly-upper (if those are words). Yeah, we’ve created a buzz. Here’s what some of our client partners are saying about us:
BrightFlow Technologies offers a personal connection and excellent communication. They know what they're doing and fix the problem correctly and quickly … without making us feel stupid because we don't speak ‘computer geek.’ Brian’s genuineness, his enthusiasm for his work, and the care/concern he showed us during the “interview” process were what sold us on using BrightFlow. If we had questions, he answered patiently and thoroughly. If we had concerns, he showed us options. If we freaked out, he was calm. If the owner/leader is like that, he is leading his team to be that way, too.

It takes a good leader to make a great team, and that’s what we get with BrightFlow. Thanks, Brian, for leading your team well!
Matthews Chamber of Commerce
Being a startup, there are so many things to do, so it’s been great having someone we can rely on to set-up our website and assist with our office IT needs.

BrightFlow is very hands-on and supporting, with great turn-around times. I highly recommend them!
S. Lacks
S. LacksUnited Utility
I found Bright Flow’s monthly packages to be very affordable for our small firm. Their service is quick and friendly, and I never feel like just a customer when I call them. Everything is explained to me with terminology that I can understand, and all my concerns are addressed.

If you want a knowledgeable team with great customer service, give BrightFlow a try.
l. Howard
l. HowardThe Emory Law Firm
BrightFlow is amazing at taking complex data and making me understand. They don’t tell me too much. They tell me just enough. I am always a priority with BrightFlow and my problems are quickly fixed. This is what makes them stand out from the other IT firms.

Thanks for all you do, Brian!
M. Hunt
M. HuntTy Boyd Executive Communications & Coaching

Conquer IT

Managed IT Service Company Step One
Tell us about your technology headaches

Managed IT Service Company Two
Discover an all-in team eager to cultivate calm

Managed IT Service Company Three
Feel secure, productive and ready to take on the world

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Managed IT Services FAQs

What are managed IT services?

With managed IT services, an organization outsources its IT support responsibilities to a third-party provider (a managed service provider or MSP). Instead of handling IT tasks and duties internally, businesses partner with an MSP to manage their IT systems and infrastructure for a recurring fee.

An outsourced MSP can offer a wide range of services, such as:

  • Cybersecurity solutions: Includes implementation and management of security measures like firewalls, antivirus software, intrusion detection systems and security awareness training to protect against cyber threats.
  • Data backup and disaster recovery: Regular backups of critical data and robust disaster recovery plans minimize downtime and data loss in case of emergencies and are typically included in managed IT services.
  • Support: Provides users with expert assistance in addressing technical issues.
  • Network monitoring and management: Offers proactive monitoring of network infrastructure to identify and resolve potential problems before they impact users.
  • Cloud computing services: Includes assistance with cloud migration, management of cloud infrastructure and optimization of cloud resources.

When you partner with an MSP you benefit from:

  • Access to a team with deep expertise: Tap into the know-how of an experienced team of IT professionals with diverse skills.
  • Reduced costs: Avoid hiring and retaining in-house IT staff, reduce downtime and manage technology investments with IT support services.
  • Increased efficiency: Let the IT experts handle your technology needs while you focus on your core business functions.
  • Enhanced security: Protect critical data while strengthening your defenses against cyberattacks with advanced security measures.
  • Improved productivity: With smoother IT operations, you can minimize disruptions and provide employees with reliable technology.

Managed IT services can benefit many businesses, but they’re especially helpful for certain organizations. Small to medium-sized businesses (SMBs) that don’t have the budget or need for a full-time IT department can get all the support they need without the expense of hiring an entire team.

Businesses that handle sensitive data, like those in the healthcare or finance sectors, also benefit from managed services because of the strict compliance regulations and robust security protocols. Managed IT services are a great option for any company that needs 24/7 support or wants to be proactive with their IT approach.

The main difference between these two approaches is how they handle IT issues. Break-fix is a reactive model where you call an IT professional only when something is already broken. Managed IT services, on the other hand, are proactive. A managed service provider (MSP) continuously monitors your systems to prevent problems before they can even happen. This approach helps minimize downtime, improve system stability and reduce overall IT costs in the long run.

Every MSP is different. Choosing the right one is important for your business success. Consider these factors:

  • Experience and expertise: Look for a provider with a strong track record and expertise in your specific industry.
  • Service level agreements (SLAs): A good MSP will have clearly defined SLAs that outline response times, service availability, and performance guarantees.
  • Security practices: Make sure the MSP has robust security measures in place to protect your sensitive data.
  • Communication: Choose a provider that communicates effectively and provides regular reports on the health of your IT systems.
  • References and reviews: Check client testimonials and online reviews to get a feel for their reputation and customer satisfaction.

Most MSPs offer flexible service packages that can be tailored to specific needs and budget. Choose the services that are most important currently and adjust the package as your needs evolve.

Reach out to potential MSP partners to discuss your organization’s goals and IT needs. Expect them to assess your current IT infrastructure and respond with a proposal outlining the recommended services and costs.

Testimonials

Dropsuite:

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information including emails, contacts, calendars and OneDrive/Sharepoint files. Compliant email backup and archive system with a 10-year retention policy.

Vade Secure:

Vade Secure is an AI-based email security solution to improve security for Office 365 and block advanced phishing, spear phishing, and advanced malware threats. Vade Secure analyzes emails, webpages, attachments, and images with machine learning and deep learning algorithms that are trained to detect behaviors and anomalies common to advanced email threats.

Office Protect:

Office Protect is a service that’s designed to help you secure your Microsoft 365 tenant. Using our powerful in-house security software, our analysts actively monitor for threats, investigate alerts, eliminate false positives, and provide guided response and remediation. Protects against account break-ins, data exfiltration, business email compromise, phishing, internal threats, lateral movement, ransomware, and attacks by nation states.

Dark Cubed:

Dark Cubed focuses on real-time monitoring, threat intelligence, predictive analytics, elegant dashboard, streamlined workflow, executive reporting and active blocking. This is another layer of security that integrates with the firewall.

ThreatLocker:

ThreatLocker is a zero-trust endpoint security tool giving companies control over what software can run, by whom, and what data can be accessed.

It keeps a full detailed audit of what applications are used and data accessed/transferred/deleted and by what users (signature tracking, etc.) If something unusual happens, such as a signature change, or a user opens an application that is out of their normal routine the administrator is alerted. This is a crucial tool in identifying malware threats, as well as helping organizations identify if users are accessing applications and/or data/ files they should not be.

ThreatLocker provides a solution that allows businesses to control the content that runs on their network. Unlike AntiVirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on a network and stops anything that has not been approved before it can even execute.

Huntress:

Huntress is a supplement to SentinelOne. Hackers are becoming more sophisticated, and Huntress actively seeks out these threat actors with a "defend forward" mentality. This software combines both advanced security tools along with human intervention to ensure even the most advanced hackers can't penetrate your network.

SentinelOne:

SentinelOne is a comprehensive enterprise security platform that provides threat detection, hunting, and response features that enable organizations to discover vulnerabilities and protect IT operations. SentinelOne integrates static artificial intelligence (AI) to provide real-time endpoint protection and reduce false positives that derail investigations or make threat detection a capital-intensive process. This will replace Webroot in your current environment.