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VoIP

VoIP Solutions for Business

As the owner or decision-maker of a business, you already know how important communication lines are to the success of the company. If the existing phone system you have is not doing a good job of keeping you, your employees, and clients in touch, it may be wise to start considering an alternative.

At BrightFlow Technologies, we provide businesses with the ability to make inbound or outbound calls cost-effectively. For a fixed cost.
The business communication option that many are using nowadays is Voice over Internet Protocol (VoIP). VoIP solutions can help your organization save money, be more flexible, and improve efficiency.

Our BrightVoIP solution can provide you with seamless connectivity between your employees for better collaboration and increased productivity. This is increasingly important in a post-pandemic world where more employees are working from a home office.

Ultimately, the goal of our enterprise-level phone system is to give you simplified communication channels that help you gain massive cost savings in the long run.

VoIP for Small Business

BrightVoIP offers many advanced features that one can expect from modern VoIP systems.

We offer enterprise-level features that are affordable for small businesses. The following are the main features you can get from our VoIP system to improve business communication:

  • Auto-Attendants
  • Call Analytics
  • Call Park/Pickup
  • Call Recording
  • Custom Prompts
  • Conference Bridge
  • Desktop Integration
  • Fax to Email
  • Line Dial Plans
  • Multisite Compatibility
  • Music on Hold
  • Personal Dial Plans
  • Ring Groups
  • Time-Based Routing
  • Unlimited Auto Attendants
  • Unlimited Call Queues
  • Unlimited Domestic Minutes
  • Unlimited Extensions
  • Virtual Fax
  • Visual Dial Plan Editor
  • Voicemail to Email

Other features available with BrightVoIP include simpler and more convenient call transfers, conference bridging to multiple users, and compatibility with mobile devices.

Since you’ll be using the internet for business calls, you can benefit from significant cost savings compared to using traditional landline systems.
BrightVoIP uses existing internet connectivity rather than the standard telephone line so you can avoid paying additional fees imposed by your phone provider. This can cut down on your regular expenses when making international calls since you will no longer be using long-distance copper wires.

Furthermore, our VoIP system can be used from home, in remote locations, and even while traveling. Managing the system is easy since you can do it on any computer and even make and receive calls from your smartphone.

Many small businesses have found that VoIP phone systems are great for day-to-day operations. This is probably the main reason why a third of all companies today are using these solutions.

BrightFlow is a Brighter Way to Stay Mobile

In today’s modern business era, VoIP is rapidly gaining popularity as the internet becomes ubiquitous, faster, and more affordable. With BrightVoIP, your business can make inbound or outbound calls and video calls at extremely cost-friendly prices.

SEAMLESS CONNECTION

SEAMLESS CONNECTION

The ability to transfer a call to someone’s voicemail, connect 10 people to a conference bridge, or listen to your messages on your smartphone is not only possible but also simple.

BETTER COLLABORATION

BETTER COLLABORATION

BrightVoIP allows you to work from home, on the go, and remotely. You can manage the system from any computer, and make calls from any desktop or mobile device.

MASSIVE COST SAVINGS

MASSIVE COST SAVINGS

Our enterprise-level phone system offers hundreds of advanced features that make doing business easier, all for a price you can afford.

Reliable, cloud-based,
and affordable business
phone systems

With VoIP solutions from BrightFlow, your company can enjoy all the perks of a virtual phone system, including affordable local and international calling rates, zero hardware maintenance fees, and crystal-clear audio and video quality. Installation is quick, and the system is so easy to use that your team can start making calls right away.

Auto Attendants

Small businesses can take advantage of auto-attendant features from our VoIP system that work the same way as a receptionist. When customers call your organization, our auto attendants can be configured to greet them.

Auto-attendant capabilities allow brands to sound professional while staying connected to their callers by taking up their calls automatically. The attendants can then route them to a specific employee, department, voicemail, or phone number depending on their settings.

Custom Prompts

Custom voice prompts can be very useful in several scenarios to provide callers with better experiences. Aside from the default prompt from our BrightVoIP system, you can use custom voice prompts to match the tone and messaging of your brand.

Besides using auto attendants, custom voice prompts are the first in line to greet your customers. It is also the audio that people will hear and follow when they call your business lines.

Prompts are often used in telephone systems like IVR prompts, call transfers, and when on hold. Using custom voice prompts with our VoIP phone system can make your calls more meaningful and appropriate for different circumstances.

Conference Bridge

A VoIP phone system provider like Brightflow allows participants to make conference calls to more than twenty callers at once using a conference bridge. This feature is particularly useful for calls where only one or two speakers are needed while the others should just listen.


The conference bridge functionality can refer to a separate phone line, dedicated hardware, or software that an organization utilizes to support big group calls. It allows multiple individuals to take part in discussions while allowing administrators to add, remove, and mute users as they see fit.

Visual Data Plans

Visual Dial plans make it easy to drag and drop different call flow patterns for your phone system to mimic.

BrightVoIP lets you set up visual dial plans to analyze the number dialed by participants and automatically decide which number or function should be used. A dial plan is important since it allows businesses to have a built-in intelligence with regards to establishing connections to call participants.

Personal Dial Plans

Similar to line dial plans, personal dial plans are for individual users in the organization. These dial plans are intended to be more user-specific and cater to the unique requirements of each person.

Ring Groups

Companies that utilize BrightVoIP can leverage our ring groups feature that allows you to redirect incoming calls to destinations that are part of your network. This allows other members of your group to answer these calls when needed.

Upon receiving a DID that is routed to the ring group, every member’s phone will ring simultaneously until one of them is able to pick up that call.

BrightVoIP lets you add as many ring groups as you need. You can also include team members of specific projects and even entire departments to take part in a ring group.

Time-Based Routing

Another amazing feature that you can find with BrightVoIP is time-based routing. This function allows you to adjust how incoming calls are routed depending on the time of day they are made.

For instance, users can automatically forward calls directly to voicemail during evenings or weekends so they can be addressed as soon as someone is available.

With time-based routing, you can configure incoming calls to be routed depending on when they are received so that each customer gets the best service possible. This feature also maximizes efficiency by routing calls automatically depending on the time they come in.

OTHER BENEFITS:

Visual Dial Plan Editor

BrightVoIP comes with the Visual Dial Plan Editor that lets users make real-time changes to their dial plans as well as call routing. With the editor, you can map out call flows using a visual layout while leveraging a drag-and-drop interface to make changes easily.
Furthermore, the Visual Dial Plan Editor lets you change elements such as auto attendants, wait times, sound clips, schedules, and voicemail boxes as you see fit.

Reliable Support

Many VoIP system providers today offer excellent technical support to their customers. Customer satisfaction is a priority for most and these agencies will go the extra mile to help their clients keep their businesses running at peak performance.

When you partner with Brightflow for your VoIP needs, you can get phone, PC, and Mac support by calling or submitting a request ticket here. Make sure you have cookies enabled when visiting our website.

Cloud-Based VoIP

Cloud-based VoIP uses high-speed internet connectivity to make calls. There are many advantages for small businesses that decide to run their phone service in the cloud.

One of the major benefits is that it helps lower monthly business phone expenses since calls are made through existing internet connections. Meanwhile, cloud-based VoIP also improves mobility for remote workforces since these teams can make and receive calls using their mobile devices.

Brightflow Technologies provides superior cloud-based VoIP, allowing even small businesses to compete with large enterprises.

Virtual Phone Lines

VoIP systems offer virtual phone lines that can be used on nearly any communication device. Compared to traditional landlines that rely on copper wires and cell towers, virtual phone lines connect directly to the VoIP system and organizations can have multiple phone numbers associated with one virtual phone number.

BrightVoIP comes with the ability for users to set up their own virtual phone lines so they can make and receive calls using any communication device.

Remote: Work From Anywhere

Another advantage of a VoIP phone system for small businesses is that you can port your existing company landline number and transform it into a virtual line. Landline numbers that become virtual are allowed to send and receive calls using the same line.

Customers won’t be able to tell the difference because they will still be dialing the same number to reach you.

With BrightVoIP, you can set up your company’s landline and make it virtual. This lets you leverage all the features of a virtual phone system while retaining your old business number.

Fixed Pricing

Most VoIP service providers offer packages that come with numerous features at a standard and fixed price. No need to worry about additional expenses or hidden fees no matter how often you use your new phone system.

With BrightVoIP, you can have an enterprise-level phone system that your small business can use right away. Our package comes with many advanced features that make communication channels easier for your brand at an affordable and fixed rate.

Service That Can’t Be Beat

At Brightflow Technologies, we understand the unique needs of small businesses in various industries. Our goal is to help these firms improve and maintain their communication channels by making the switch from the traditional, on-premise phone setup to a flexible, state-of-the-art cloud-based business phone system.

This is why we came up with BrightVoIP. Our modern communication systems will make your work environments more effective while ensuring customer interactions are flawless.

Our VoIP solutions at Brightflow Technologies will streamline your business to be more efficient and productive so you can provide more value to your customers.

Businesses That Utilitze VoiP

Brightflow Technologies is proud to offer VoIP to a variety of industries. Brightflow VoIP solutions help businesses save money, improve efficiency, and increase productivity with better IT systems. Brightflow understands that IT can be complex, but a great addition to every business that employs it. That’s why we go to great lengths to keep our customer’s systems up to date and competitive.

We serve the following industries:

Reviews

Smart, Responsive, Quality IT Service

“BrightFlow has been very responsive to our questions. They came to our office the next day after we reported an issue with our router. We are a small company, and I have found it difficult to find IT companies that are willing to support smaller firms. BrightFlow has shown that quality of service is more important to them than account size.”

– Sobolewski, BSChEW

https://gocesco.com/

Worry-Free IT Support

“Our company has only had in-house IT support in the past. Since choosing BrightFlow, however, we have felt very confident and have no fear about any IT issues. They give our organization the best IT support every day!”

– Huynh, Chief Financial Officer

https://www.ahead.org/home

Quick Response Time

“We have had great results working with BrightFlow! The staff is always courteous and respectful, and everyone is very knowledgeable. We are kept informed during every step of the process, whether it’s a simple issue or something as complex as upgrading to a new server.

The biggest benefit to using BrightFlow has been their quick response time. We know help isn’t too far off when we report a problem.”

– J. Greene

https://www.gcllg.com/

FAQs

Can you use a normal phone with VoIP?
No, it is not recommended. It is best to have BrightFlow spec out new hardware that will match your budget. We have phones ranging from $30 to $750.

What level of customer support will I receive?
Brightflow Technologies will provide you with the best technical support possible. We want your business to continue operating at peak performance all the time. Rarely will you need to call to support your phone system as our cloud solutions boasts a 99.999% uptime.
You can call us at 704-893-8445 or submit a request ticket for PC and Mac support on our website.

What do I need to do to get started?
Setting up your business VoIP phone system is fairly simple. You only need to have a reliable internet connection with sufficient bandwidth. From there, we will take care of delivering calls and the software you need.
Besides the phones themselves, there are no other hardware requirements you need to worry about.
Managing your hosted network extensions and phones is straightforward and you can customize your settings further through the desktop integration program that we provide.