Managed IT Services

We Keep You Up All Day & Night

No, we don’t mean we keep you from getting any rest. Quite the opposite. We keep your IT systems well-oiled, up-to-date, and up and running with our BrightCare Managed Services. So, you actually can rest.

Swan Dive, or Bellyflop?

With technology moving at the speed of light, the need for sophisticated technical expertise has grown exponentially, especially for businesses. And the key to a business’ ability to compete is in keeping technologically up to date.

Enter a new species—Managed Services Providers (MSPs)—third-party, ongoing, professional tech support for companies of all sizes. And like the human species, not all MSPs are alike. The MSP’s approach, skill-level, and flavor of support can vary widely.

Choosing the best MSP fit for your business can mean the difference between executing effortless swan dives, or embarrassing bellyflops. To help you with the selection process, download our free 2022 IT Buyer’s Guide.

Why 200+ Companies Choose BrightCare

Our managed service is called BrightCare for an important reason. We care deeply. Not just about your technology, but for you and your employees, too. We only hire technical minds who love to help people first. People who have compassion for what you’re going through.

We Stick by Your Side, No Matter What

We choose to be your partner, not just another vendor. We listen carefully and get to know you like your next-door neighbor. Because the more we know about your business and where it’s going, the better we’re able to help you get there. Essentially, we become an extension of your team. Not an outsider who fixes things and leaves you on your own until the next issue arises.

We’re on a Quest – To Save You Time & Moolah

With BrightCare, you can:
  • Avoid the costs and time of setting up and staffing an on-site IT department.
  • Avoid the costly result of technology downtime – we work behind the scenes to keep systems running.
  • Expect to operate smoothly and with better speed and efficiency, saving you bucks in the long run.

We Look Beyond

Our focus is not just on the task at hand. We look beyond to see and plan for your future needs. We’ll build you an IT strategy before we do anything else, so you know what to expect, and when. And we keep the strategy fluid so we can adjust as needs or circumstances arise.

So, What Does BrightCare Include?

Because some companies just need extra support for their existing IT department while others need to turn their entire IT operation over to outside help, we’ve put together two plan options for you to consider: BrightCare and BrightCare Elite. The details of these plans follow. But keep in mind they can be customized to fit your specific needs!
managed it services list
Ready to learn more? We’re eager to help. Let’s chat!

Our Locations

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Managed IT Services in Charlotte NC

4475 Morris Park Dr. Suite B

Mint Hill NC 28227

Phone: (704) 585-1010

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Managed IT SErvices in Greenville SC

311 Bennett Center Drive

Greer, SC 29650

Phone: (864) 485-8600

Dropsuite:

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information including emails, contacts, calendars and OneDrive/Sharepoint files. Compliant email backup and archive system with a 10-year retention policy.

Vade Secure:

Vade Secure is an AI-based email security solution to improve security for Office 365 and block advanced phishing, spear phishing, and advanced malware threats. Vade Secure analyzes emails, webpages, attachments, and images with machine learning and deep learning algorithms that are trained to detect behaviors and anomalies common to advanced email threats.

Office Protect:

Office Protect is a service that’s designed to help you secure your Microsoft 365 tenant. Using our powerful in-house security software, our analysts actively monitor for threats, investigate alerts, eliminate false positives, and provide guided response and remediation. Protects against account break-ins, data exfiltration, business email compromise, phishing, internal threats, lateral movement, ransomware, and attacks by nation states.

Dark Cubed:

Dark Cubed focuses on real-time monitoring, threat intelligence, predictive analytics, elegant dashboard, streamlined workflow, executive reporting and active blocking. This is another layer of security that integrates with the firewall.

ThreatLocker:

ThreatLocker is a zero-trust endpoint security tool giving companies control over what software can run, by whom, and what data can be accessed.

It keeps a full detailed audit of what applications are used and data accessed/transferred/deleted and by what users (signature tracking, etc.) If something unusual happens, such as a signature change, or a user opens an application that is out of their normal routine the administrator is alerted. This is a crucial tool in identifying malware threats, as well as helping organizations identify if users are accessing applications and/or data/ files they should not be.

ThreatLocker provides a solution that allows businesses to control the content that runs on their network. Unlike AntiVirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on a network and stops anything that has not been approved before it can even execute.

Huntress:

Huntress is a supplement to SentinelOne. Hackers are becoming more sophisticated, and Huntress actively seeks out these threat actors with a "defend forward" mentality. This software combines both advanced security tools along with human intervention to ensure even the most advanced hackers can't penetrate your network.

SentinelOne:

SentinelOne is a comprehensive enterprise security platform that provides threat detection, hunting, and response features that enable organizations to discover vulnerabilities and protect IT operations. SentinelOne integrates static artificial intelligence (AI) to provide real-time endpoint protection and reduce false positives that derail investigations or make threat detection a capital-intensive process. This will replace Webroot in your current environment.