Welcome to Our Service Transition FAQ
As we continue to evolve and enhance our offerings at BrightFlow, we understand that changes to our services can bring up questions and considerations for our valued clients. This dedicated FAQ page is here to provide you with clear, concise answers about our transition from offering standalone web services to integrating these services into our comprehensive IT managed services. Our goal is to ensure you have all the information you need to navigate this transition smoothly and confidently. If you have any questions beyond what is covered here, please don’t hesitate to reach out to our dedicated support team.
Why is BrightFlow making this change?
Answer: At BrightFlow, we are always looking for ways to enhance the services we provide. Over time, we’ve observed that the most cohesive, effective, and secure web solutions emerge when they’re integrated with a comprehensive IT strategy. By focusing our web services on our IT managed services clients, we can ensure a seamless experience, better performance, and more personalized support.
How will this affect my current ‘Web Only’ service?
Answer: We value and respect our existing commitments. If you’re currently on a ‘Web Only’ contract with us, there will be no immediate disruption to your services. Our team will continue to support you up until February 1st, 2023. After this period, we’ll only provide web services as part of our IT managed services. We’re here to guide you through this transition, ensuring it’s as smooth as possible.
What options do I have if I don’t want to transition to IT managed services?
Answer: We understand that every business has unique needs. If our comprehensive IT managed services aren’t a fit for you at this time, we’re committed to helping you transition your web services to a new provider of your choice. Additionally, we can recommend trusted partners who specialize in standalone web services.
Who can I speak to for more information or clarification?
Answer: We’re here to help. If you have any further questions or need clarification on this transition, please reach out to our dedicated transition team using the form below. They’re well-equipped to provide the guidance and support you need during this period.