Co-Managed IT Services

Give your internal IT team the wingmen they deserve

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Strengthen Team Icon - Co-Managed IT

Strengthen your IT team without adding headcount

Fill Gaps Icon - Co-Managed IT

Fill gaps in expertise, coverage and capacity

Let your IT staff focus on what matters most

Is Your Internal IT Team Running on Empty?

  • Is one IT person expected to handle networking, security, compliance and helpdesk all at once and all the time?
  • Are projects getting delayed because your team is stuck fighting daily fires?
  • Do you worry about what happens to IT coverage when your IT person is sick, on vacation or leaves?

Your internal IT team is capable but stretched: We help extend their skills, without replacing them.

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Add Firepower to Your Crew

Your internal IT person is top-flight. They know your business, your people and your systems, but capacity is a challenge. Technology is just too broad and too fast-moving for any one person to master it alone. Our co-managed IT services work alongside your team, not around them. Let our team bring proactive monitoring, deep security expertise, helpdesk support and strategic guidance onboard your ship.

  • No forced long-term contracts
  • 100% CSAT score
  • In business since 2013
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More Capability.
Less Overhead.

Co-Managed IT Icon - Co-Managed IT with Brightflow Technologies
Co-Managed IT Support

Your internal team stays in control. We fill the gaps.

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Cybersecurity Augmentation

Add enterprise-grade security expertise to your existing IT operation.

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Helpdesk Overflow and After-Hours Coverage

Reliable support when your team is stretched thin or off the clock.

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vCIO and Strategic Advisory

Access senior-level IT strategy without the cost of a full-time hire.

What’s at Risk When You Have No Backup?

One IT person can only do so much. Without additional support, you risk expensive downtime, dangerous security gaps when threats outpace their specialization and complete coverage loss when that person is unavailable. Partnering with BrightFlow Technologies gives you a safety net that actually holds.

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Looking for the Perfect Partner?

Finding smart, experienced tech professionals you can’t wait to work with can be tough. Our IT Services Buyer’s Guide helps make the search easy and maybe even fun.

In this free guide, you’ll discover:

  • Why you need an IT strategy.
  • How to protect the most important thing in your business.
  • Why you should be highly skeptical of all IT support companies.
  • What every IT support company wishes you knew about IT.
  • And much more.
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People Talk.

In our business (like most service industries), word-of-mouth is a company’s builder-upper or belly-upper (if those are words). Yeah, we’ve created a buzz. Here’s what some of our client partners are saying about us:
BrightFlow Technologies offers a personal connection and excellent communication. They know what they're doing and fix the problem correctly and quickly … without making us feel stupid because we don't speak ‘computer geek.’ Brian’s genuineness, his enthusiasm for his work, and the care/concern he showed us during the “interview” process were what sold us on using BrightFlow. If we had questions, he answered patiently and thoroughly. If we had concerns, he showed us options. If we freaked out, he was calm. If the owner/leader is like that, he is leading his team to be that way, too.

It takes a good leader to make a great team, and that’s what we get with BrightFlow. Thanks, Brian, for leading your team well!
Matthews Chamber of Commerce
Being a startup, there are so many things to do, so it’s been great having someone we can rely on to set-up our website and assist with our office IT needs.

BrightFlow is very hands-on and supporting, with great turn-around times. I highly recommend them!
S. Lacks
S. LacksUnited Utility
I found Bright Flow’s monthly packages to be very affordable for our small firm. Their service is quick and friendly, and I never feel like just a customer when I call them. Everything is explained to me with terminology that I can understand, and all my concerns are addressed.

If you want a knowledgeable team with great customer service, give BrightFlow a try.
l. Howard
l. HowardThe Emory Law Firm
BrightFlow is amazing at taking complex data and making me understand. They don’t tell me too much. They tell me just enough. I am always a priority with BrightFlow and my problems are quickly fixed. This is what makes them stand out from the other IT firms.

Thanks for all you do, Brian!
M. Hunt
M. HuntTy Boyd Executive Communications & Coaching

Conquer IT

Managed IT Service Company Step One
Tell us about your technology headaches

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Discover an all-in team eager to cultivate calm

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Feel secure, productive and ready to take on the world

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Co-Managed IT Services FAQs

What are co-managed IT services?

Co-managed IT services are an arrangement where an external managed service provider works alongside a company’s existing internal IT staff, rather than replacing them. The MSP provides supplemental support, specialized expertise, security coverage and strategic guidance. This model gives businesses the depth of a full IT department without the cost of building one entirely in-house. BrightFlow Technologies offers co-managed IT to SMBs and mid-market businesses across North Carolina and South Carolina.

With fully managed IT, the MSP handles all of a company’s IT functions. With co-managed IT, the internal IT team retains ownership of day-to-day operations, and the MSP fills specific gaps, such as with after-hours helpdesk, cybersecurity or strategic advisory. Co-managed IT is the right fit when a business has capable internal IT staff but needs additional coverage, specialization or capacity.

Yes. Co-managed IT is specifically designed for companies that already have internal IT staff. No single IT professional can be an expert in every discipline: networking, cybersecurity, compliance, cloud infrastructure and helpdesk support are each deep fields. BrightFlow Technologies partners with internal IT teams to cover the areas where additional expertise or bandwidth is needed, without undermining the existing staff’s role or authority.

A reputable co-managed IT partner works with your internal team, not around them. At BrightFlow Technologies, the goal is to strengthen what your team already does well, not to replace them or create conflict. Your internal IT person remains the primary relationship holder for your organization; BrightFlow serves as their resource and backup.

BrightFlow Technologies’ co-managed IT offering can include helpdesk overflow and after-hours coverage, proactive monitoring, cybersecurity services, backup and disaster recovery, compliance support, and vCIO-level strategic advisory. The specific services are scoped to each client’s needs.

Common indicators include: your IT person is consistently reactive rather than strategic, projects are delayed because daily issues consume available hours, you lack after-hours or redundant coverage, or there are skill gaps in areas like cybersecurity or compliance. If your IT staff is capable but stretched, co-managed IT services are worth evaluating.

BrightFlow Technologies does not force clients into long-term contracts. The relationship is built on the value delivered, not locked-in terms.

Dropsuite:

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information including emails, contacts, calendars and OneDrive/Sharepoint files. Compliant email backup and archive system with a 10-year retention policy.

Vade Secure:

Vade Secure is an AI-based email security solution to improve security for Office 365 and block advanced phishing, spear phishing, and advanced malware threats. Vade Secure analyzes emails, webpages, attachments, and images with machine learning and deep learning algorithms that are trained to detect behaviors and anomalies common to advanced email threats.

Office Protect:

Office Protect is a service that’s designed to help you secure your Microsoft 365 tenant. Using our powerful in-house security software, our analysts actively monitor for threats, investigate alerts, eliminate false positives, and provide guided response and remediation. Protects against account break-ins, data exfiltration, business email compromise, phishing, internal threats, lateral movement, ransomware, and attacks by nation states.

Dark Cubed:

Dark Cubed focuses on real-time monitoring, threat intelligence, predictive analytics, elegant dashboard, streamlined workflow, executive reporting and active blocking. This is another layer of security that integrates with the firewall.

ThreatLocker:

ThreatLocker is a zero-trust endpoint security tool giving companies control over what software can run, by whom, and what data can be accessed.

It keeps a full detailed audit of what applications are used and data accessed/transferred/deleted and by what users (signature tracking, etc.) If something unusual happens, such as a signature change, or a user opens an application that is out of their normal routine the administrator is alerted. This is a crucial tool in identifying malware threats, as well as helping organizations identify if users are accessing applications and/or data/ files they should not be.

ThreatLocker provides a solution that allows businesses to control the content that runs on their network. Unlike AntiVirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on a network and stops anything that has not been approved before it can even execute.

Huntress:

Huntress is a supplement to SentinelOne. Hackers are becoming more sophisticated, and Huntress actively seeks out these threat actors with a "defend forward" mentality. This software combines both advanced security tools along with human intervention to ensure even the most advanced hackers can't penetrate your network.

SentinelOne:

SentinelOne is a comprehensive enterprise security platform that provides threat detection, hunting, and response features that enable organizations to discover vulnerabilities and protect IT operations. SentinelOne integrates static artificial intelligence (AI) to provide real-time endpoint protection and reduce false positives that derail investigations or make threat detection a capital-intensive process. This will replace Webroot in your current environment.