IT Services for Small Businesses

Get enterprise-grade IT support built for growing businesses without adding in-house resources

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Stop fighting tech fires

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Protect your data with proven security

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Get a partner invested in your growth

What BrightFlow Technologies Does for Small Businesses

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Managed IT Services

We proactively monitor and support your systems, so stay ahead of tech issues.

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Cybersecurity Services

Protect your business from threats 24/7 with layered security that’s managed for you.

Cloud Solutions

We move your business to the cloud with the right tools, proper configuration and ongoing management.

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Backup and Disaster Recovery

We develop and test incident response plans so you can recover fast from hardware failure, cyber attacks or disaster.

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Helpdesk Support

Get the answers you need quickly from real technicians who know your business and can solve problems efficiently.

vCIO Strategic Advisory

We offer the technology guidance of a senior IT leader so you don’t have to add to your payroll.

Is Technology Costing Your Small Business More Than It Should?

  • Are your employees losing hours each week to slow systems, software issues or IT problems that never seem to get fully resolved?
  • Do you worry about what would happen to your business if you lost access to your data or if a cyberattack hit your network?
  • Is your IT budget unpredictable and built around emergencies rather than a plan?

If technology feels like a recurring problem instead of a business advantage, we can help you change that.

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Why Managing Your Own IT Is Risky

Every hour a small business owner or office manager spends troubleshooting technology is an hour not spent serving customers, closing deals or building the business. Unresolved IT problems drain team morale and productivity. And without proper security and backup plans, your small business may not be able to recover quickly from a natural disaster or cyber incident.

We give small businesses the proactive IT support, security posture and technology strategy they need to keep moving forward.

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Outsource Your Headaches

Most small businesses reach a point where technology is too complex for one person to manage, but too important to leave unmanaged. Your team depends on systems and cybersecurity that work. And you want to make confident decisions about technology without needing a computer science degree. We work with small and growing businesses, not as a break-fix vendor, but as a proactive partner monitoring systems, responding quickly and mapping IT budgets. Our clients tell us it feels like having an IT team right inside their own building.

  • No forced long-term contracts
  • 100% CSAT score
  • In business since 2013
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People Talk.

In our business (like most service industries), word-of-mouth is a company’s builder-upper or belly-upper (if those are words). Yeah, we’ve created a buzz. Here’s what some of our client partners are saying about us:
BrightFlow Technologies offers a personal connection and excellent communication. They know what they're doing and fix the problem correctly and quickly … without making us feel stupid because we don't speak ‘computer geek.’ Brian’s genuineness, his enthusiasm for his work, and the care/concern he showed us during the “interview” process were what sold us on using BrightFlow. If we had questions, he answered patiently and thoroughly. If we had concerns, he showed us options. If we freaked out, he was calm. If the owner/leader is like that, he is leading his team to be that way, too.

It takes a good leader to make a great team, and that’s what we get with BrightFlow. Thanks, Brian, for leading your team well!
Matthews Chamber of Commerce
Being a startup, there are so many things to do, so it’s been great having someone we can rely on to set-up our website and assist with our office IT needs.

BrightFlow is very hands-on and supporting, with great turn-around times. I highly recommend them!
S. Lacks
S. LacksUnited Utility
I found Bright Flow’s monthly packages to be very affordable for our small firm. Their service is quick and friendly, and I never feel like just a customer when I call them. Everything is explained to me with terminology that I can understand, and all my concerns are addressed.

If you want a knowledgeable team with great customer service, give BrightFlow a try.
l. Howard
l. HowardThe Emory Law Firm
BrightFlow is amazing at taking complex data and making me understand. They don’t tell me too much. They tell me just enough. I am always a priority with BrightFlow and my problems are quickly fixed. This is what makes them stand out from the other IT firms.

Thanks for all you do, Brian!
M. Hunt
M. HuntTy Boyd Executive Communications & Coaching

Conquer IT

Managed IT Service Company Step One
Tell us about your technology headaches

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Discover an all-in team eager to cultivate calm

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Feel secure, productive and ready to take on the world

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Frequently Asked Questions About
IT Services for Small Businesses

What are IT services for small businesses?

IT services for small businesses are managed technology solutions that cover the functions a dedicated IT department would handle, including helpdesk support, network monitoring, cybersecurity, data backup, cloud management and strategic planning. Rather than hiring a full-time IT person or relying on break-fix vendors, small businesses partner with a managed service provider (MSP) to get ongoing, proactive IT support at a predictable cost.

Many small business owners manage technology themselves until the problems become too frequent, too complex or too costly to ignore. Common signals that it is time to bring in a managed IT partner include: 

  • Employees regularly losing time to IT issues.
  • No formal backup or disaster recovery plan.
  • Security concerns without a clear response plan.
  • Unpredictable IT costs built around emergencies.
  • An inability to plan technology spending in advance. 

If any of those describe your situation, a conversation with an MSP is worth your time.

Managed IT services for small businesses are typically priced on a per-user or per-device monthly basis, which makes costs predictable rather than reactive. The specific cost depends on the number of users and devices, the services included, and the complexity of the environment. Most business owners find that a managed IT relationship costs less monthly than the accumulated cost of downtime, emergency repairs and staff time lost to unresolved technology problems.

Yes. Small businesses are a frequent target for cybercriminals for a straightforward reason: They often hold valuable data — customer information, financial records, business credentials — with fewer security controls in place than larger organizations. Threats like phishing, ransomware and business email compromise do not discriminate by company size. The question for a small business is not whether the risk is real, but whether your current security posture is sufficient to address it.

Without a tested backup and disaster recovery plan, data loss can mean lost client records, interrupted operations and recovery costs that are difficult to absorb. With the right plan in place, your business has a defined path to recovering systems and data within a timeframe that limits the damage. It’s important to maintain backup and disaster recovery solutions appropriate for how your business works, including testing to confirm the solutions are viable before you ever need it.

A vCIO (virtual chief information officer) is a technology strategist who provides the senior-level guidance a full-time CIO would offer, without the full-time cost. For a small business, a vCIO means having someone who understands your goals, maps technology decisions to your budget and growth plan, prepares you for upcoming investments, and helps you avoid expensive mistakes. It’s one of the services that separates a strategic IT partner from a helpdesk-only vendor.

The break-fix model, which involves calling a technician after a problem has already stopped your business, is reactive by design. You pay per incident, the technician does not know your environment and the underlying cause of the problem often remains unaddressed. By contrast, proactive managed services monitor your systems continuously, identify and resolve issues before they become disruptions, and stay invested in your technology environment over time.

Dropsuite:

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information including emails, contacts, calendars and OneDrive/Sharepoint files. Compliant email backup and archive system with a 10-year retention policy.

Vade Secure:

Vade Secure is an AI-based email security solution to improve security for Office 365 and block advanced phishing, spear phishing, and advanced malware threats. Vade Secure analyzes emails, webpages, attachments, and images with machine learning and deep learning algorithms that are trained to detect behaviors and anomalies common to advanced email threats.

Office Protect:

Office Protect is a service that’s designed to help you secure your Microsoft 365 tenant. Using our powerful in-house security software, our analysts actively monitor for threats, investigate alerts, eliminate false positives, and provide guided response and remediation. Protects against account break-ins, data exfiltration, business email compromise, phishing, internal threats, lateral movement, ransomware, and attacks by nation states.

Dark Cubed:

Dark Cubed focuses on real-time monitoring, threat intelligence, predictive analytics, elegant dashboard, streamlined workflow, executive reporting and active blocking. This is another layer of security that integrates with the firewall.

ThreatLocker:

ThreatLocker is a zero-trust endpoint security tool giving companies control over what software can run, by whom, and what data can be accessed.

It keeps a full detailed audit of what applications are used and data accessed/transferred/deleted and by what users (signature tracking, etc.) If something unusual happens, such as a signature change, or a user opens an application that is out of their normal routine the administrator is alerted. This is a crucial tool in identifying malware threats, as well as helping organizations identify if users are accessing applications and/or data/ files they should not be.

ThreatLocker provides a solution that allows businesses to control the content that runs on their network. Unlike AntiVirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on a network and stops anything that has not been approved before it can even execute.

Huntress:

Huntress is a supplement to SentinelOne. Hackers are becoming more sophisticated, and Huntress actively seeks out these threat actors with a "defend forward" mentality. This software combines both advanced security tools along with human intervention to ensure even the most advanced hackers can't penetrate your network.

SentinelOne:

SentinelOne is a comprehensive enterprise security platform that provides threat detection, hunting, and response features that enable organizations to discover vulnerabilities and protect IT operations. SentinelOne integrates static artificial intelligence (AI) to provide real-time endpoint protection and reduce false positives that derail investigations or make threat detection a capital-intensive process. This will replace Webroot in your current environment.