Managed IT Services

BrightFlow Technologies offers Managed IT services that eliminate the hassle of working with broken, unreliable, or inefficient technology. You can trust our team to help increase your company’s efficiency, minimize downtime due to IT problems, and improve overall productivity. Here at BrightFlow Technologies, we are focused on being a managed service provider that offers dedicated customer support, fast response times, and flat monthly fees so that you can take your focus away from IT problems and put it back on important business matters.

To learn more about our Managed IT services, call our team today.

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Does Your Business Technology Meet Current Demands?

With technology moving at the speed of light, the need for sophisticated technical expertise has grown exponentially, especially for businesses. And the key to a business’ ability to compete is in keeping technologically up to date. Enter a new species— managed IT services. Or in our case, managed Services Provider (MSP)—a third-party, ongoing, professional tech support for companies of all sizes. And like the human species, not all MSPs are alike. The MSP’s approach, skill-level, and flavor of support can vary widely. Choosing the best MSP fit for your business can mean the difference between executing effortless swan dives, or embarrassing bellyflops. To help you with the selection process, download our free 2022 IT Buyer’s Guide.

Why 200+ Companies Choose BrightCare

Our managed service is called BrightCare for an important reason. We care deeply. Not just about your technology, but for you and your employees, too. We only hire technical minds who love to help people first. People who have compassion for what you’re going through.

We Stick by Your Side, No Matter What

We choose to be your partner, not just another vendor. We listen carefully and get to know you like your next-door neighbor. Because the more we know about your business and where it’s going, the better we’re able to help you get there. Essentially, we become an extension of your team. Not an outsider who fixes things and leaves you on your own until the next issue arises.

We’re on a Quest – To Save You Time & Moolah

With BrightCare, you can:

  • Avoid the costs and time of setting up and staffing an on-site IT department.
  • Avoid the costly result of technology downtime – we work behind the scenes to keep systems running.
  • Expect to operate smoothly and with better speed and efficiency, saving you bucks in the long run.

We Look Beyond

Our focus is not just on the task at hand. We look beyond to see and plan for your future needs. We’ll build you an IT strategy before we do anything else, so you know what to expect, and when. And we keep the strategy fluid so we can adjust as needs or circumstances arise.

So, What Does BrightCare Include?

Because some companies just need extra support for their existing IT department while others need to turn their entire IT operation over to outside help, we’ve put together two plan options for you to consider: BrightCare and BrightCare Elite. The details of these plans follow. But keep in mind they can be customized to fit your specific needs!
Ready to learn more? We’re eager to help. Let’s chat!
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managed IT services

FLAT MONTHLY FEES

For an affordable, flat monthly fee your business will receive all of the IT services and support it needs. Get back to focusing on your business, and let us take care of your IT.

DEDICATED SUPPORT cybersecurity for business

DEDICATED SUPPORT

Our expert technicians are always available both onsite and remote to resolve your IT issues quickly as well as answer any questions you have along the way.

FAST RESPONSE TIMES IT SERVICES

FAST RESPONSE TIMES

Whenever you need us, we’ll be there. Our dedicated support team guarantees a 15-minute response time no matter what time of day or what day of the week.

What are managed IT services?

Managed IT services are services offered by a third-party managed service provider who takes over the responsibilities of managing, monitoring, and fixing a business’ IT system. The managed service provider is responsible for ensuring high efficiency and improvements to the IT system, infrastructure, and processes so that the business can dedicate less time to IT problems and focus more attention on the business’ core operations.

Managed IT services put the focus back on the IT firm. When a business hands over its IT operations to a managed service provider, they receive proactive and professional IT support to keep their IT operations up-to-date as well as peace of mind knowing that their business’ IT operations are in the right hands.

Why are Managed IT services important?

Managed IT services help to improve the overall function and efficiency of a companies’ IT processes. Managed service providers, such as BrightFlow Technologies, are experts in IT and provide fast solutions when an IT problem arises. Furthermore, they keep IT processes up-to-date and running efficiently so that your business stays ahead of the curve. Instead of letting a problem occur and then wondering how to fix it, managed service providers constantly monitor the IT system to proactively make changes and necessary repairs.

Managed service providers also provide strategic IT planning for your business. Have you thought about what IT services your business will need in a year? Are you thinking ahead about what your IT department will need in the future? Through managed IT services, a managed service provider takes over this responsibility and does important strategic planning for you. With access to experts in IT, you can rest assured that your business’ IT strategies are up-to-date and constantly being monitored.

How to successfully implement Managed IT services

When your business is considering the transition to working with a third-party managed service provider, there are a few things to consider to ensure you are making the right decisions for your business. Successfully implementing a managed IT service is simple but requires a few steps:

1. How much are you currently spending on IT?

Before you can implement a managed IT service, you need to understand how much you are currently spending on IT. This includes how much you are spending on IT repairs, management, support, and downtime due to IT problems. To understand how much your current IT system is costing you in downtime and loss of productivity, consider the salaries of each employee and how much time your IT problems or inefficiency cause these employees to lose productivity or not be able to work. By calculating the cost of your IT inefficiency, you might find that your business is losing more money than you thought simply because your employees aren’t able to work when IT problems occur. These cost numbers are important for you to be able to compare to the cost of managed IT services and understand how much your business can save by having using a managed service provider.

2. Amongst potential companies, request an audit

There are lots of managed service providers, but you want to choose one that you feel comfortable working with and who has the expertise to optimize your IT systems. To help shorten the list of potential managed service providers, request an IT audit. This will mean that an IT professional from these managed service providers will come and offer a full review of your current IT systems. Use this review to understand how the managed service provider works and to get a better understanding of how they can help to improve your business’ IT.

3. Select the right managed service provider

If you want to successfully implement a managed IT service, you need to make sure you’re selecting the right provider. You want a company that will improve your efficiency, increase your productivity, and will be proactive in maintaining and improving your IT systems. Make sure the managed service provider is clear on how they will provide these benefits to you and understand the onboarding process to provide them access to your systems.

BrightFlow keeps your technology working optimally, at all times

BrightFlow Technologies is a managed service provider that offers managed IT services to improve the productivity of businesses through efficient IT systems. Outsource your IT needs to BrightFlow and gain access to greater expertise for your IT Services, while reducing your operating cost by eliminating the need for personnel training and infrastructure development. To understand more about our services and our onboarding process, contact us today.

Cloud Backups and Computer Monitoring

It’s essential to work with an IT company that keeps your data safe and backed up on a secure system so that you aren’t vulnerable to attacks or problems. BrightFlow Technologies keeps your business protected with file protection, network and systems monitoring, and data backups. For a small, flat monthly fee your business is kept safe from disaster.

Office 365 Support & Management

BrightFlow Technologies’ managed IT services include Office 365 support and management to help you optimize your use of the platform. Our team will help you with the migration and creation of your different accounts to ensure that they are set up properly. We’ll also monitor your accounts, emails, and applications to help improve the efficiency of your operations.

Office 365 Management

Cybersecurity

The world of cybersecurity is constantly changing and growing, and your business needs to stay up to date with cybersecurity technology to stay protected from cyberattacks. With managed IT services from BrightFlow Technologies, you can rest assured that your business is protected by implemented preventative measures against malware, ransomware, and scams specific to your business.

Cybersecurity Services

VoIP

Looking for an affordable solution to increase the connectivity amongst your employees? VoIP services from BrightFlow allow businesses to make inbound or outbound calls from any desktop or mobile device. These VoIP services allow your business to improve collaboration easily and at a low price.

VoIP Services

Web Hosting & Development

BrightFlow Technologies offers web hosting and development services that keep your business active online. Our team can help you to design, build, and support your website to create a beautiful online platform for your business.

Website Development & Hosting

FAQs

–> How can I be sure my business’ data is safe with an outsourced managed service provider?

BrightFlow Technologies takes data security very seriously. We understand that when you trust us to manage your IT systems, you are trusting us to keep them safe from security breaches as well. We provide backups of all of your data, as well as expert cybersecurity services to ensure that your business’ IT systems and data are kept secure at all times.

 

–> Can Managed IT services really reduce my business’ IT costs?

To understand how Managed IT services can help your business to save money, you need to first understand your current costs related to IT systems. The cost of IT doesn’t only include the cost of maintenance, management, and improvements. IT costs also include the downtime of your IT systems that can cost your business money when employees are unable to work efficiently. Managed IT services are not only affordable in managing and maintaining your systems but also reduce the amount of downtime your business experiences due to IT problems thus saving you more money.

Industries We Serve

BrightFlow Technologies is proud to offer a variety of industries with Managed IT services. In every industry, BrightFlow’s Managed IT services help businesses to improve efficiency and increase productivity with better functioning IT systems. With experience working with businesses in each industry, BrightFlow understands the specific IT needs of each business and how to keep their systems up to date and competitive with other businesses in the industry.

 Keep your business technology running smoothly with managed IT services from Brightflow. Escape the break-fix model and get 24/7 support from IT experts. Contact us today.

Locations

Managed Services Charlotte NC

4475 Morris Park Dr Suite B
Mint Hill, NC 28227

M-F: 8am-5pm

(704) 585-1010

Managed Services Greenville SC

1 N Main St 4th Floor,
Greenville, SC 29601

M-F: 8am-5pm

(864) 485-8600

Dropsuite:

Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information including emails, contacts, calendars and OneDrive/Sharepoint files. Compliant email backup and archive system with a 10-year retention policy.

Vade Secure:

Vade Secure is an AI-based email security solution to improve security for Office 365 and block advanced phishing, spear phishing, and advanced malware threats. Vade Secure analyzes emails, webpages, attachments, and images with machine learning and deep learning algorithms that are trained to detect behaviors and anomalies common to advanced email threats.

Office Protect:

Office Protect is a service that’s designed to help you secure your Microsoft 365 tenant. Using our powerful in-house security software, our analysts actively monitor for threats, investigate alerts, eliminate false positives, and provide guided response and remediation. Protects against account break-ins, data exfiltration, business email compromise, phishing, internal threats, lateral movement, ransomware, and attacks by nation states.

Dark Cubed:

Dark Cubed focuses on real-time monitoring, threat intelligence, predictive analytics, elegant dashboard, streamlined workflow, executive reporting and active blocking. This is another layer of security that integrates with the firewall.

ThreatLocker:

ThreatLocker is a zero-trust endpoint security tool giving companies control over what software can run, by whom, and what data can be accessed.

It keeps a full detailed audit of what applications are used and data accessed/transferred/deleted and by what users (signature tracking, etc.) If something unusual happens, such as a signature change, or a user opens an application that is out of their normal routine the administrator is alerted. This is a crucial tool in identifying malware threats, as well as helping organizations identify if users are accessing applications and/or data/ files they should not be.

ThreatLocker provides a solution that allows businesses to control the content that runs on their network. Unlike AntiVirus software ThreatLocker is not looking for known viruses or malware. ThreatLocker uses a complex set of rules to determine what can be executed on a network and stops anything that has not been approved before it can even execute.

Huntress:

Huntress is a supplement to SentinelOne. Hackers are becoming more sophisticated, and Huntress actively seeks out these threat actors with a "defend forward" mentality. This software combines both advanced security tools along with human intervention to ensure even the most advanced hackers can't penetrate your network.

SentinelOne:

SentinelOne is a comprehensive enterprise security platform that provides threat detection, hunting, and response features that enable organizations to discover vulnerabilities and protect IT operations. SentinelOne integrates static artificial intelligence (AI) to provide real-time endpoint protection and reduce false positives that derail investigations or make threat detection a capital-intensive process. This will replace Webroot in your current environment.