Welcome to the BrightFlow cosmos, where IT challenges meet Star Wars wisdom. Ever wondered how we Jedi at BrightFlow prioritize our IT support tickets? Buckle up, as we take a hyperdrive journey through prioritization on IT service requests. Along the way, you’ll learn more about our philosophy of offering fully managed IT support.
Understanding the Force of Prioritization
In a galaxy not so far away, IT issues pop up like unpredictable meteors. Prioritizing these tickets is akin to navigating through an asteroid field: It requires skill, precision and years of experience in serving customers.
BrightFlow’s Jedi Council of Ticket Prioritization:
Priority 1. The Death Star Alert: Service not available for all users and functions.
Response time: 2 hours.
Like the Rebel Alliance responding to the Death Star, we act swiftly and decisively.
Priority 2. The Hoth Situation: Significant degradation of service affecting more than one user.
Response time: 4 hours.
We strategize like the Battle of Hoth, ensuring reinforcements arrive in time.
Priority 3. The Solo Adventure: Limited degradation of service impacting only one person.
Response time: 8 hours.
A Han Solo mission: important but with a bit more flexibility because other tasks can still be completed.
Priority 4. The Ewok Scenario: Small service degradation where business processes can continue.
Response time: 2 days.
Like preparing for the Battle of Endor, we plan and execute meticulously within two days to address less-urgent issues.
While we like to maintain a lighthearted attitude about providing fully managed IT support, we know that downtime is not fun for anyone. We take your ticket requests seriously as we provide service that hopefully will make you smile.
Our Galactic Promise in Fully Managed IT Support
Our ticket prioritization is like the Jedi Code: not merely guidelines but a way of ensuring peace and order in your technological galaxy.